Big Inventory + in-house fabrication = FAST CUSTOM PANEL SHIPPING

Enjoy FREE GROUND SHIPPING on orders $349.99+ • panels 24"x48" and smaller

Built in Chicagoland = FAST SHIPPING TO EITHER COAST

Custom acoustic panels made in the USA since 2012 | See real installs

Shipping policy

Returns

Returns depend on the product and follow our Refund Policy. Custom and made-to-order items are not returnable. Standard stock items can be returned within 30 days of receipt if unused, in new and resalable condition, with complete original packaging and all accessories, subject to a 35% restocking fee, with shipping both ways paid by the customer.

Protect Your Investment

AcousticSoundPanels.com is not responsible for replacing damaged orders unless the customer signs for the delivery as damaged before the truck driver leaves. Please…inspect your order carefully and protect your investment.

Shipping Policy

Acoustic Sound Panels will have the right to determine, in its discretion, the means of transportation used, and Purchaser will pay directly, or reimburse Acoustic Sound Panels for, all add on costs and expenses of such shipment (change of address, residential delivery, liftgate or any added expenses.  In no event will Acoustic Sound Panels be liable to Purchaser for (a) any failure of any carrier to deliver any Products to Purchaser, (b) any delay by any carrier in the delivery of any Products to Purchaser or (c) any loss of or damage to any Products while in transit to Purchaser.

Production Time

Every order is built to order. Call 888-923-5777 for the current production window; shipping time is added to complete the delivery to you. Your exact turnaround time is NOT guaranteed and will depend on many factors and can change at any time. Rush orders move to the front of the production line for a rush fee.

Delivering Your Order

Please work with our team for any special care required once the truck arrives. If you need 48 hours advance notice on delivery, or a lift gate on the truck to lower the pallet to your ground, be sure to let us know during your ordering process. Note that the driver will NOT deliver your material to the inside of your building, only to your doorstep. Be sure to have someone ready to meet the driver and get the product moved indoors when driver leaves.

RESIDENTIAL FREIGHT DELIVERY

ALL large panels (48" x 48" or larger) and any freight deliveries going to a residential address (as determined by the shipping company) will be REQUIRED to pay a $150 residential FREIGHT delivery fee. To avoid the residential freight fee, the customer may pickup shipment from local freight hub. Please contact us in advance with any questions, we are happy to help.

Shipping

• Changing the ship-to address after shipment release incurs a re-consignment fee.

• Most small-package orders ship via UPS Ground (subject to change).

• Our shipping prices, including free shipping and the flat freight rate, apply to the contiguous United States (the lower 48 states and Washington, DC). The carrier and method are chosen at the discretion of AcousticSoundPanels.com.

Additional Freight Charges

Additional charges may apply for:

– Residential delivery

– Schools, churches, limited-access locations

– Construction sites

– Inside delivery

– Liftgate service

– Scheduled delivery

– Any special-handling requirement

Shipping Outside the Lower 48

• Freight orders (large panels and anything that ships on a pallet) going to Alaska, Hawaii, Puerto Rico, other US territories, Canada or any other country need a freight quote before the order is placed. Send your delivery address to CustomerService@AcousticSoundPanels.com or call (888) 923-5777, and we will price it.

• Smaller panels that ship by ground can ship outside the lower 48 at the shipping rate shown at checkout.

International Shipping

• Buyer is responsible for brokerage fees, duties, taxes, and all related charges.

• AcousticSoundPanels.com assumes no liability for international shipping issues.

Shipping Damage

AcousticSoundPanels.com assumes no responsibility or liability for shipping damage or delays.

The buyer must inspect all shipments immediately upon receipt.

If damaged:

  1. Mark the delivery receipt “DAMAGED.”

  2. Photograph the shipment.

  3. Refuse delivery if damage is significant.

  4. Contact us immediately.

Signing for a damaged shipment without noting “DAMAGED” eliminates all claim rights and transfers responsibility entirely to the buyer.